FAQ - Mac Saint

What should I do when I receive my order? ▸

Please inspect the package as soon as it arrives. If anything is missing, damaged, or incorrect, contact us within 48 hours with your order number and supporting photos.

Where are your products designed and produced? ▸

Mac Saint products are designed in Vietnam and produced in limited runs with trusted local manufacturing partners.

Are your products ready-to-wear or made-to-order? ▸

Our offer includes both ready-to-wear pieces and made-to-order styles. The product page will always specify which production method applies.

Do you offer custom-made or made-to-measure services? ▸

Yes. Selected styles can be adjusted or produced to measurement. Reach out before purchasing so we can confirm feasibility, pricing, and lead time.

What is your exchange and return policy? ▸

Approved returns must be requested within 14 days of delivery and sent back in original condition. Made-to-order and customized items are final sale unless there is a verified defect.

How long does shipping take? ▸

Domestic orders usually arrive within 1 to 5 business days after dispatch. International delivery times vary by destination and customs processing.

Does Mac Saint offer custom design services? ▸

We support selected bespoke and styling requests. Share your concept, event date, and references so we can confirm whether the brief fits our schedule.

How can I contact the brand? ▸

Email macsaintofficial@gmail.com or call (+84) 96.189.0614. We aim to reply during business days within 24 hours.

How do I take accurate measurements for made-to-measure items? ▸

Use a soft tape measure, keep it parallel to the floor, and measure over light clothing. We recommend sending bust, waist, hip, shoulder, and height details together with fit notes.

Will the actual product color match the photos exactly? ▸

We work to keep color representation accurate, but minor differences can happen because of lighting, fabric texture, and individual screen calibration.

Can production time be extended? ▸

Production timelines can shift during peak periods or when materials require additional sourcing. If timing changes, we will inform you before shipment.

What information does the customer need to confirm before placing a made-to-measure order? ▸

Please confirm your measurements, shipping details, preferred fit, deadline, and any special requests. Orders move into production only after those details are approved.

When is a product considered to have a major defect? ▸

A major defect is a manufacturing fault that materially affects wear, structure, or appearance, such as broken seams, incorrect sizing against approved measurements, or fabric damage present on delivery.

Frequently asked questions